PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE ORDERING PRODUCTS ONLINE FROM THE MAVEY JAYMES PLATFORM. PLEASE, NOTE THAT THESE TERMS OF SALE INCLUDE THE ADDITIONAL TERMS INCORPORATED HEREIN BY REFERENCE.  

If you are located in China, Costa Rica, Dominican Republic, Korea, additional country-specific terms may apply to you and are viewable at the end of these Terms of Sale. These additional terms override the Terms below to the extent of any inconsistency.

APPLICABILITY

You are reading these Terms of Sale (“Terms of Sale”) because you are using a MAVEY JAYMES website, digital experience, social media platform, mobile app, wearable technology, or one of our other products or services, all of which are part of MAVEY JAYMES’ Platform (“Platform” or “Platforms”). These Terms of Sale create a legally binding agreement between you and MAVEY JAYMES and its affiliates (which we may refer to as “MAVEY JAYMES,” “we,” “us,” or “our”) regarding orders placed for products available on the Platform.

MAVEY JAYMES may revise these Terms of Sale without notice by posting revised Terms of Sale on its Platform. The Terms of Sale posted on the Platform at the time you place your order on the Platform will govern that purchase. Please read these terms carefully and check that the details of your order are complete and accurate before submitting your order. If you think that there is a mistake, please contact us at customercare@mayveyjaymes.com. MAVEY JAYMES’s Terms and Conditions and Privacy Policy are also incorporated herein by this reference.

PLACING ORDERS ON THE PLATFORM 

ELIGIBILITY TO ORDER

To place an order on the Platform, you must be of legal age in your country and a consumer - not a reseller. 

NO PURCHASE FOR RESALE

The Platform is intended solely for MAVEY JAYMES to sell MAVEY JAYMES products direct to end consumers, and therefore purchase of products for resale is strictly prohibited. Purchase for resale means the purchase of MAVEY JAYMES product by someone who resells, or intends to resell, the MAVEY JAYMES product to others (consumers, businesses or any third party). If MAVEY JAYMES believes you are involved in purchase for resale, MAVEY JAYMES reserves the right to take any action against you, including, without limitation, to restrict sales to you, cancel your orders, and/or suspend or close your account.  

HOW TO ORDER

You need an e-mail address to place an order, and you may need to set your browser to accept both (functional) cookies and pop-ups in order to be able to use all the functionalities of the Website, which includes designing customized items, adding items to your shopping bag and submitting your order. 

When you submit an order we will send you an email acknowledging receipt of your order. Our acceptance of the order takes place when the Products are shipped to you. We will send you an email confirming that the Products have been shipped (“Order Confirmation”). At this point a contract, containing these Terms of Sale, comes into existence and is binding on you and us (the “Contract”). We recommend that you print or download a copy of these Terms of Sale and the relevant Order Confirmation for future reference. If we are unable to supply you with a product, we will inform you of this in writing and will not process the order. 

OUR RIGHT TO REJECT YOUR ORDER OR CANCEL A CONTRACT

Fulfillment of all orders on the Platform is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we cancelled:

• the product is not available / in stock;

• your billing information is not correct or not verifiable;

• your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;

• your bank transfer payment is not received within 12 calendar days after acceptance of your order;

• we believe you are under the legal age in your country;

• we believe that you are a reseller;

• there was an error in the price displayed on the Platform;

• we could not deliver to the address provided by you;

• due to an Event Outside Our Control (see below); or

• in the event of misspelling, pricing or other errors or mistakes in the Platform information.

DATA CHECK

When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address and checking for fraud. We run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. Suspected fraud on the Platform will be investigated and if necessary prosecuted. 

TITLE TRANSFER & RISK OF LOSS

The title and risk of loss for products purchased from MAVEY JAYMES pass to you upon our delivery to the carrier. Title to product(s) will not transfer until full payment has been received.

PRICE/PAYMENT

PAYMENT PROCESSING

Except with respect to pre-ordered products, if you pay by credit/debit card, we will deduct the amount due from your account as soon as your order leaves our warehouse. Payments can only be processed if the billing information can be verified. [See Dominican Republic terms.]

PRICES AND CURRENCY

The product prices displayed on the Platform are inclusive of Value-Added Tax (VAT), as applicable. Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered to. For countries outside of mainland United States, shipping will be calculated at check-out.

Prices are quoted in local currency. If you change the country of delivery while browsing or during check out, prices from that moment may be quoted in a different currency. Please note that changing the country of delivery may have an influence on the price due to a change in currency or to country specific pricing.

YOUR TOTAL PRICE

The total price specified in the final check out screen includes tax and shipping costs. This price will be recorded in the Order Confirmation, which we recommend you print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency. 

If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control. 

PRICE CHANGES

The prices of the products will be as displayed on the Platform. Prices may change from time to time, but changes will not affect any order which we have confirmed in an Order Confirmation. 

SHIPPING & DELIVERY

DELIVERY – WHERE AND WHEN

MAVEY JAYMES ships worldwide. We do not ship on certain public holidays. Please refer to the help section of the Website for dates and the available delivery times and methods. We can only fulfill an order to a delivery address which is a home or office address in one of the countries listed in the help section of the Website.

SPLIT DELIVERY

Where possible, we try to deliver all items which you have ordered at the same time. We reserve the right to split the delivery of your order, for instance if part of your order is delayed or unavailable. In the event that we split your order, we will notify you of our intention to do so by sending you an e-mail to the e-mail address provided by you at the time your order was placed. You will not be charged for any additional delivery costs. 

INSPECTION UPON DELIVERY

Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.

SHIPPING RATES

Rates may be modified from time to time and are subject to destination charges. As orders are delivered by a third party courier service, we cannot guarantee an exact delivery time. However, once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you always have the most up-to-date delivery information.

Date of Last Revision: September 2023