RETURNS & CANCELLATIONS

CANCELLING ORDER BEFORE DELIVERY

You may cancel any order free of charge and without giving us any reason, provided it has not yet been shipped and provided it is not a custom order. We begin processing orders placed at our online store almost immediately.

If cancellation is not possible, the product(s) will be delivered to you and may be returned in accordance with the procedure set out below.

[See Korea terms.]

RETURNING ORDERS

Your satisfaction is our priority. If you are unhappy with your purchase, we will accept it back and fully refund your original payment method within 30 days of purchase. Simply email our Customer Support team at customercare@maveyjaymes.com with you order number, and we’ll take it from there.

RETURNING ORDERS AFTER DELIVERY – DEFECTIVE PRODUCTS

You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. This does not affect your statutory rights. In the event your claim is justified, the purchase price and the shipping costs will be refunded. [See China and Costa Rica terms.]

REFUND INFORMATION

Refunds will be issued based on the original form of payment. If you paid via bank transfer you need to give this information to Customer Support when you initiate the return so that we can refund the money directly to your account.

EVENTS OUTSIDE OUR CONTROL

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster, or failure of public or private telecommunications networks.

If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms of Sale:

a) We will contact you as soon as reasonably possible to notify you; and

b) Our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

Where the Event Outside Our Control affects Our delivery of a product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the products. Please see your cancellation rights under Cancellation above.

OTHER IMPORTANT TERMS

We may transfer our rights and obligations under a contract to another organization, but this will not affect your rights or our obligations under these Terms of Sale.

You may only transfer your rights or your obligations under these Terms of Sale to another person if we agree in writing.

Each of the paragraphs of this Terms of Sale operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms of Sale, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.

If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. We will not file a copy of the contract between us.

COUNTRY-SPECIFIC TERMS

If you are located in one of the following countries, the additional terms below will apply and override any inconsistent terms above.

CHINA

The section above titled “RETURN AND CANCELLATIONS” is modified by adding the following new section:

“RETURNING ORDERS AFTER DELIVERY – OTHER PRODUCTS

In most cases, you can return your purchase for any or no reason within 7 days of delivery date if the product is in original purchase status and fulfills re-sell conditions (uncut label, unused, and unwashed, not damaged, and not stained), except for the following goods: tailor-made goods; fresh and perishable goods; audio-visual products, computer software and other digital products that are downloaded by the consumers online or whose packages have been unsealed by the consumers; and other goods for which the return thereof is not suitable as determined by their nature and as confirmed by consumers upon purchase. The purchase price will be refunded within seven days upon receipt of the returned products. The shipping costs for returning the products shall be borne by you. For practical information on how to return, see the help section of the Website.”

COSTA RICA

The section above titled “RETURNING ORDERS AFTER DELIVERY – DEFECTIVE PRODUCTS” is modified by adding the following new section:

“Notwithstanding anything to the contrary in these Terms of Use, you may return products within 8 days after delivery, provided that the product is in perfect condition. In addition, for defective products, the minimum guarantee term for returns is 30 days.”

DOMINICAN REPUBLIC

The section above titled “PAYMENT PROCESSING” is modified by adding the following new section:

“Notwithstanding anything to the contrary in these Terms of Use, from the moment you place an order and the delivery of the product, you have three (3) days from the order date to cancel the order, free of charge. In addition, you may return your order within seven (7) days after receipt, without penalty.”

KOREA

The section above titled “RETURNS & CANCELLATIONS: CANCELLING ORDER BEFORE DELIVERY” is modified by adding the following new section:

“Notwithstanding anything to the contrary in these Terms of Use, you have the legal right to cancel an order within 7 days from the day when the goods are received, provided that you will not be entitled to the right to cancel under the following circumstances:

• where the goods have been destroyed or damaged due to a cause attributable to you;

• where the value of the goods has substantially decreased due to a cause attributable to you;

• where the value of the goods has substantially decreased to cause difficulty in resale due to the elapse of time;

• where the package of the reproducible goods has been destroyed; or

• where the cancellation of orders for goods that are expected to cause significant and unrecoverable loss to MAVEY JAYMES – such as customized goods produced specifically for you pursuant to your order – and where this fact has been provided to you in advance concerning the subject transaction and your consent has been obtained in writing (including in electronic format).”